FAQs

Once you have placed your order for your stationery, we will email you asking for all the information we need. We will use the email address that you provided during checkout - so please make sure that this is correct and keep an eye out in your junk mail too - just incase! When you reply, do double check all the information you send us - ensuring that it is correct at this stage will save time during the approval process.

Please allow at least a month in total, just to be on the safe side. Once we have received your order and details, we aim to send you a PDF proof of your bespoke invitation/RSVP card via email, within 2 working days. Once you have approved the PDF proof, your stationery will be delivered to you within 1-2 weeks. We will always keep you updated on your order.

Once you receive your PDF proof, please thoroughly check that the layout, information, wording and spelling is all exactly as you want it. Then simply email us back to approve it, or to send us any amendments. If you send amendments, we will send a second PDF proof for your approval. Please note that, although we will check it too, it is you who is responsible for approving your PDF. Once it has been sent to print, no further amendments can be made, and Wedding in a Teacup cannot be held responsible for any mistakes found after approval.

We will not send your stationery to print until you are completely happy with the PDF proof and have fully approved it and given us the go-ahead. Once we have received your approval, your stationery should be with you within 1-2 weeks.

Colour on screen can differ from printed colour, as an on-screen image is flat and untextured. We much prefer the real thing! If you would like to receive a sample of the invitation/RSVP card that you are considering ordering, please choose this option in the dropdown menu on the product page. Shipping is free on all stationery samples, which also include a sample of our lovely complementary ribbon.